Problem
The HeyPolo app does not open or crashes immediately after launching.
Common symptoms
- The app closes shortly after opening.
- The app does not load past the startup screen.
- The app crashes on launch.
Troubleshooting steps
- Check if the app is up to date. Using an outdated version of the HeyPolo app may cause crashes or prevent the app from opening.
- Check your device operating system version. The HeyPolo app requires a supported version of Android or iOS.
Additional tips
- If changes don’t take effect immediately, refresh or reopen the app.
- Keeping both the app and your device software up to date can help prevent future crashes.
