Introduction
We understand that sometimes things don’t work out as planned. At HeyPolo, we aim to keep everything simple and transparent—including refunds. This guide explains how to claim your refund based on where you purchased your subscription.
Here's what to do
The refund process depends on how you subscribed to HeyPolo. Please follow the instructions that match your purchase method.
If you purchased directly from the HeyPolo website or Google Play Store
If you subscribed through the HeyPolo website or though Play Store you’re covered by our 30‑day money‑back guarantee.
To request a refund, please submit a request by filling out the request form. Once submitted, our support team will review your request and get back to you within 24 hours.
For Apple App Store purchases (iOS)
Apple handles all refund requests for subscriptions made on iOS devices.
- Open a web browser.
- Go to the official Apple report a problem website.
- Sign in with your Apple ID and password.
- You will see a list of your recent purchases. Find the HeyPolo subscription.
- Tap the "Report" or "Report a Problem" button next to the subscription.
- Choose a reason for your refund request from the dropdown menu and provide a brief description.
- Follow the prompts to submit your request. Apple will contact you directly via email with their decision.
Additional tips
- Refund decisions for Apple App Store purchases are made solely by Apple, in accordance with their policies. You can review Apple's refund policies on their official support page.
- HeyPolo subscriptions purchased through our website or Google Play Store are handled directly by us and come with a 30‑day money‑back guarantee. You can review your Google Play order history purchase history on the page.
